Welcome to the Somfy support series, where we answer some of your common questions regarding our products. Today we’re going to review the myLink, our app control interface.

We’ve noticed that some users have experienced a failure on step four during the initial setup process where the myLink light is blinking green. We'll show you a quick, easy fix to correct that problem.

Now, this issue could be one of two things: it could be a password issue or it could be a range issue.

Fixing Your Password Issue

We'll go over the password issue first. First, make sure you’re on the same network as your router.

To find that information, check the packaging box of the router or see if the information is on the router itself. Sometimes there’s a sticker with the network name and the password on the router.

Take that information and input it into your phone. Go to the settings section of your phone, go to the WiFi section, click on your network and then enter the password. Then go back to the myLink app and restart the wizard.

This easy fix should correct your problem.

Fixing Your Range Issue

If it doesn’t, you could be dealing with a range issue. In this case, you'll need to walk closer to your myLink device. Do the same steps as for the password issue above.

Enter in your password, go back to the myLink app, and then restart the wizard. Hopefully, that fixes the problem.

If it doesn’t, it could be a different kind of range issue. You might need to physically unplug the myLink and walk it to an outlet that’s closer to the router and plug it in; whether that’s in another room or just across the room that you’re in. Enter the password again and restart the wizard.