<h1 class='rp-title'>Serv-e-Go® Updates</h1>

Serv-e-Go® Updates

Learn about the latest Serv-e-Go® updates in one convenient place.

Serv-e-Go® 2024.6: January 28, 2025

 

Video Conferencing

Overview
Overview

Transform your customer support with our new video conferencing feature!

Video Conference Easily video call a customer with click of a button​.

Invite to a Video Call Send invite to the customer to join a video call and show you the issue with the motor​.

Dealer Interface

 

Serv-e-Go video call with a customer.

The dealer can minimize the end user's screen, providing a live window into issues being presented. This allows them to navigate the customer's account profile in real-time, making instant changes and fixes.

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Elevate your service experience by tackling problems head-on, live, and in high-definition.

Homeowner Interface

 

Video Call Invitation
You will receive a video call invitation from your dealer.
Video call invitation message.
Video and Microphone Access
Approve video and microphone access for the call.
Video and Microphone Access
Join the Call
Confirm you are ready to join the call with your dealer.
Join the Call
Camera options
You can select from a variety of camera, microphone and speaker options during the call.
Camera options
Back Camera
This is the default option for your back camera to show your dealer the issue you are experiencing.
Back Camera
Back Dual Wide Camera
The intermediate option for your back camera to take a wider angle look.
Back Dual Wide Camera
Back Ultra Wide Camera
Allows you to take the widest view of the issue you are experiencing.
Back Ultra Wide Camera
Front Camera
Converse with your dealer face-to-face.
Front Camera

Serv-e-Go® 2024.5: November 26, 2024

Minor performance upgrades and bug fixes.

 

Serv-e-Go® 2024.4: October 1, 2024

 

Homepage Redesign

See all of your installations at a glance
See all of your installations at a glance

The homepage redesign makes navigation intuitive, allowing you to easily find important information on all of your installations.

All installations Access your entire list of customer installations.

Favorites Readily access up to 5 installations.

Installation Alerts
Installation Alerts

Installation with alertsA list of all installations that require attention

Alert countA convenient read-out of all installations with alerts including critical and warning alerts

Assign a customer installationEasily assign a new customer to the Serv-e-Go® service